We’re your technology partner. Sure, but what does that mean exactly?
It means two things. First, we keep the day-to-day technology running quietly in the background, so it doesn’t interrupt your work. Second, we help your organization get better at technology over time, so you’re not stuck reacting to whatever breaks next.
The Nuts and Bolts
The computers, servers, phones, and accounts your team depends on every day. We set them up the right way and keep them that way.
Email, files, and collaboration
Microsoft 365 or Google Workspace, set up so your team can work from anywhere, share files easily, and stop asking “which version is this?”
Monitoring and protection
Monitoring and antivirus on every computer and server, so we can spot problems early and deal with them before they turn into bigger ones.
Updates, handled
We take care of updates and security patches on your computers and servers, so your systems stay safe and current without anyone on your team having to think about it.
Phones and tablets
If a phone is lost or someone leaves, we can remove company information from it without touching their personal photos and apps.
Help when something breaks
A responsive help desk staffed by people who know your organization. Real answers, without the jargon.
Everything written down
Your important IT information — accounts, settings, vendors, licenses — documented and organized, so nothing lives in one person’s head.
The Bigger Picture
Keeping things running is only half the job. The other half is helping your organization mature — moving from reacting to problems to preventing them, with a plan and a budget you can see coming.
We call this IT maturity, and most small organizations start in the same place: a little chaotic, mostly reactive, with security that’s more hope than plan. That’s not a criticism. It’s just where almost everyone begins. Read more about IT maturity →
Here’s how we move you forward:
- Regular meetings. We sit down with you on a regular schedule to talk about your business — not just your technology — and look for ways we can help.
- A clear record of what’s been done. Each time we meet, you get a summary of the work we’ve completed since last time.
- A roadmap. A prioritized plan for what comes next, so there are fewer surprises and better decisions.
What You Can Count On
- We speak both languages. We translate between your business and your technology, so you don’t have to.
- We know small organizations. We understand the constraints you’re actually working under — time, budget, and people.
- We’ll never recommend something you don’t need. If it doesn’t help your organization, we won’t sell it to you.
- We respond quickly. Without the hassle, and without making you feel like a ticket number.
“Before working with treehouseIT, I dreaded every conversation with our IT vendor. I always felt like I was being talked past instead of talked to. treehouseIT is completely different — they explain things clearly, they tell us what we actually need (and what we don’t), and they never make us feel like we’re behind.”
— Judy Huang, Owner, 889 Global Solutions
Who We Work With
Small businesses and nonprofits, usually with 10 to 20 people and no dedicated IT partner. Many of our clients are in media and knowledge-work businesses, and we have deep experience with nonprofits — we know how to make a limited budget go a long way for the mission.
If you’ve outgrown doing IT yourself, or you’ve had a bad experience with an IT vendor before, you’re exactly who we built this for.
How to Get Started
1
Groundwork Call
A free, 20-minute conversation to learn about your organization and see if we’re a fit.
2
Seed to Sapling
Our $750 assessment: an honest look at where your technology stands, with a written report.
3
Ongoing partnership
The day-to-day care and long-term planning described on this page.
Let’s Talk About Your Technology
Not sure where you stand? A Groundwork Call is free, takes 20 minutes, and comes with no sales pitch.